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Since 1997, [nasc] has been a leader in the service contract industry, by providing superior service to our customers and dealers, and profitable programs for our dealers and underwriters. All our service contracts are underwritten by A.M. Best "A" (excellent) rated carriers. Our programs are supported by one of the highest adjuster-to-claims ratios in the industry, as well as advanced technology allowing same-day claims processing by means of credit card payment.
Our History
Our way of doing business puts integrity back into this industry and provides an organization that customers want to be loyal to. Since its inception, the National Administrative Service Co. [nasc] has been a leader in providing fast, efficient and profitable vehicle service contracts to franchise and multi-line new and used car dealers. Our President, Haytham ElZayn, has assembled a seasoned staff of industry executives and underwriting staff who understand the vehicle service contract business thoroughly. The result is an industry leader, with integrity, flexibility and an incredible commitment to our customers long-term success.
Our Core Values
Humility
- Strong Work Ethic
- Common Sense
- Fairness
- Commitment to Quality
Our Practice
There are other administrators in this industry that do what we do.
We believe our Values and our Business Practices set us a part from the competition. Our practice is to:
- Treat every customer with respect, patience and understanding
- We pay every valid claim
- Non-covered claims are not paid from the insurers' funds
- We ensure that claims will be paid over the life of the contract
Our Technology
[nasc]'s advanced telecommunications and claims processing systems enable fast and accurate processing. Our software is custom designed for the service contract industry's complex processing challenges, and allows for fully-automated handling of all customer service and claims transactions. New service contract sales can be underwritten at the dealership level using our web-based reporting systems, resulting in more accurate and faster sales reporting. Contract sales and claims history can be viewed in detail by the dealer and agent eliminating additional telephone calls saving valuable time. To assist the consumer that may require mechanical repairs or maintenance while on the road, we provide "recommended" facilities to suggest to the consumer (when you sign as a [nasc] selling dealer you are automatically put in the referral database for these travelers). Meanwhile, [nasc]'s superior claims processing also eliminates service department receivables on service contract claims, since all claims are paid by credit card - on the same day, whenever possible.
Our Customer Service Center
At [nasc] we have one of the highest adjuster-to-claims ratios in the industry, to ensure the phone is answered promptly when your service department calls.
Our Web-based reporting system enables fast sales at the dealership level, and quick payment on service contract claims. After a claim enters our Service Center, it is resolved swiftly. 99% of inspections take place within 24 hours.
Our Team
Our
management team is comprised of seasoned industry executives and underwriting staff who thoroughly understand the vehicle service contract business. Our expertise is your advantage in offering superior service contracts. Our passion is our advantage in offering superior service.